Services Offered

Here's a summary of the services we offer to our clients. Contact us for a free assessment of your technical documentation needs.

Technical writing
We write technical documentation to meet the need of the target audience, from user guides and quick-reference materials for non-technical users to detailed troubleshooting and repair manuals for technical support staff.

Illustrated parts breakdowns

We create detailed illustrated parts breakdowns for use in troubleshooting, servicing and repair procedures from your 3D CAD model.

Technical editing
Our highly experienced editors can help improve the usability of your documentation. We edit for consistent terminology, format, structure, and reading grade level, giving a cohesive voice to documents written by multiple authors.

Needs Analyses
We can help you determine the documentation your customers and service technicians need in order to get the most out of your products or to support them. Providing effective, easy to use documentation increases customer satisfaction and helps to reduce customer support calls. Conducting a documentation needs analysis during product development helps ensure that your company provides the right documentation to support your products, which in turn can lead to higher return on your company's documentation budget.

Translation Management
If you need documentation localized, we can help. We are familiar with European Union requirements for providing localized documentation and can work with our translators or yours to convert your documentation into the required languages. Our experience in this area allows us to design and write documentation that translates more easily, helping to save money and simplifying the approval process for the translated documents.

Project management
We have extensive experience managing all types of documentation projects from initial design and cost estimating to final publication and distribution, on paper or on the web. We know how to bring together the resources needed to create your documentation, while staying within budget and on schedule.

Training course development
We can quickly and affordably create student and instructor guides based on the content of your manuals, ensuring consistency in the training material and reference material. We can create materials for instructor-led classroom training or self-study.

Desktop publishing
We work with most popular DTP software, including Adobe FrameMaker, InDesign, and Microsoft Word. We can make your content look great, allowing your writers to focus on content creation rather than struggling to learn new software.

Template design
If your on-staff writers could use assistance designing and implementing templates for your publications, or if you want a new look for your documentation, we can help. We can create document templates in most popular DTP packages.

Document conversion
If you have legacy documentation that needs to be updated or converted to a different format, give us a call.

Illustrations and Animations
We can create illustrations, screen captures, web graphics and animations to facilitate operating, manufacturing and servicing your company's products. We have expertise in Solidworks, Solidworks Composer, Adobe Illustrator and other popular graphics programs. We also offer digital photography and logo design services.

Web and online
We can design web pages for you and help you convert your existing documentation to web formats, including HTML and PDF. We have experience working with PDF files to speed download time and ensure optimum quality.

Technical writing	We write technical documentation to meet the need of the target audience, from user guides and quick-reference materials for non-technical users to detailed troubleshooting and repair manuals for technical support staff.
Illustrated parts breakdowns	We create detailed illustrated parts breakdowns for use in troubleshooting, servicing and repair procedures from your 3D CAD model.
Technical editing	Our highly experienced editors can help improve the usability of your documentation. We edit for consistent terminology, format, structure, and reading grade level, giving a cohesive voice to documents written by multiple authors.
Needs Analyses	We can help you determine the documentation your customers and service technicians need in order to get the most out of your products or to support them. Providing effective, easy to use documentation increases customer satisfaction and helps to reduce customer support calls. Conducting a documentation needs analysis during product development helps ensure that your company provides the right documentation to support your products, which in turn can lead to higher return on your company's documentation budget.
Translation Management	If you need documentation localized, we can help. We are familiar with European Union requirements for providing localized documentation and can work with our translators or yours to convert your documentation into the required languages. Our experience in this area allows us to design and write documentation that translates more easily, helping to save money and simplifying the approval process for the translated documents.
Project management	We have extensive experience managing all types of documentation projects from initial design and cost estimating to final publication and distribution, on paper or on the web. We know how to bring together the resources needed to create your documentation, while staying within budget and on schedule.
Training course development	We can quickly and affordably create student and instructor guides based on the content of your manuals, ensuring consistency in the training material and reference material. We can create materials for instructor-led classroom training or self-study.
Desktop publishing	We work with most popular DTP software, including Adobe FrameMaker, InDesign, and Microsoft Word. We can make your content look great, allowing your writers to focus on content creation rather than struggling to learn new software.
Template design	If your on-staff writers could use assistance designing and implementing templates for your publications, or if you want a new look for your documentation, we can help. We can create document templates in most popular DTP packages.
Document conversion	If you have legacy documentation that needs to be updated or converted to a different format, give us a call.
Illustrations and Animations	We can create illustrations, screen captures, web graphics and animations to facilitate operating, manufacturing and servicing your company's products. We have expertise in Solidworks, Solidworks Composer, Adobe Illustrator and other popular graphics programs. We also offer digital photography and logo design services.
Web and online	We can design web pages for you and help you convert your existing documentation to web formats, including HTML and PDF. We have experience working with PDF files to speed download time and ensure optimum quality.